Refund Policy

Refund Policy

Krungthepchemi Co., Ltd. would like to inform you the refund policy as an agreement and create an understanding of the use of this website.

- The company will refund the cost of the product to the customer. In the event that the company Unable to deliver the product as the customer ordered.

- Product refund period The details are as follows

In the event that the customer pays in full or in installments Credit card of a commercial bank registered in Thailand. The company will submit a refund request to the bank. The refund will depend on the policy of each bank. As a rule, the cardholder will receive a refund in the next billing cycle. 

In case the customer pays the full amount Cut through the debit card of a commercial bank registered in Thailand. The company will submit a refund request to the bank. The refund will depend on the policy of each bank. This will take a period of 30-60 days to refund from the date the customer has been notified by the Call Center.

In case the customer pays the full amount Through the counter service channel The money will be refunded back to the account number provided by the customer. It takes approximately 7-14 working days from the date that the customer is notified by the Call Center (and complete documentation for the refund).

- Unable to cancel, change, modify the order list in the following cases

Cases that arise from ordering wrong type of product, wrong model code

Cases arising from changes in product prices that may occur in the future

- The company will not deliver the product. And must make a refund only Due to the following cases

In case of out of stock (eg out of stock)

In the event that the price of the product specified on the website page does not match the actual price sold

Cases arising from force majeure (System Error) that may occur

- The company reserves the right to refund the money beyond the specified period. If there is a force majeure

- The company reserves the right to change any conditions Without prior notice

* The procedure for requesting a refund can be done through the following channels *

1. Contact via Call center Tel : +66930383875 Tel : +66972486027

2. Sending an email to [email protected]

3. Online channels such as Inbox Facebook : BKKCHEMI Line official account : @BKKCHEMI etc. For more information, contact us via the Contact us page (Contact us).

* The company may request documents or evidence supporting the refund as reasonable as the case where the request for a refund is required. And consideration by the company is final in all cases *